The Challenge

As New York City’s population ages, countless older adults are increasingly vulnerable and in need of support.

Many older adults wish to remain in their own homes and neighborhoods, but face overwhelming barriers. Simple daily routines like managing medical appointments, handling finances, shopping for groceries, or taking medication can become daunting, sometimes impossible, without assistance.

Navigating the complex world of health and social services often leaves many elders unable to access the care, benefits, or housing support they need. At the same time, social isolation is a growing concern; with family or friends often far away, too many older adults risk losing vital human connection, which is closely tied to poorer health outcomes and a diminished sense of security.

Many older adults wish to remain in their own homes and neighborhoods, but face overwhelming barriers. Simple daily routines like managing medical appointments, handling finances, shopping for groceries, or taking medication can become daunting, sometimes impossible, without assistance.

Navigating the complex world of health and social services often leaves many elders unable to access the care, benefits, or housing support they need. At the same time, social isolation is a growing concern; with family or friends often far away, too many older adults risk losing vital human connection, which is closely tied to poorer health outcomes and a diminished sense of security.

Without targeted intervention, these vulnerable elders are at risk of falling through the cracks, struggling alone, facing increased health risks, and in some cases, being prematurely placed in institutional care.

Economic hardship can make these problems even more acute, especially for those living on fixed incomes who cannot afford extra help or supplemental services.

Search and Care exists to address these challenges directly, acting as a surrogate family, advocate, and safety net. Their mission is to ensure that New York’s older adults are not left behind, helping them age safely, independently, and with dignity in the homes and communities they cherish.

Without targeted intervention, these vulnerable elders are at risk of falling through the cracks, struggling alone, facing increased health risks, and in some cases, being prematurely placed in institutional care.

Economic hardship can make these problems even more acute, especially for those living on fixed incomes who cannot afford extra help or supplemental services.

Search and Care exists to address these challenges directly, acting as a surrogate family, advocate, and safety net. Their mission is to ensure that New York’s older adults are not left behind, helping them age safely, independently, and with dignity in the homes and communities they cherish.

the solution

how it works

Search and Care relies on 90% private funding, which presents a significant challenge to sustain each year. Unlike agencies that depend on unpredictable public funding, and are often required to assign social workers caseloads of 60–65 clients, Search and Care intentionally keeps caseloads to 45 or fewer. This allows them to provide home-based, personalized, and truly comprehensive care. Thanks to private support, they avoid a “one size fits all” model and instead care for each older neighbor as a whole person. Their individualized care plans go beyond crisis intervention, addressing both immediate and emerging needs to help clients maintain safe, independent lives in their own homes.

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Care management

CARE MANAGEMENT

Social workers and care managers act as sounding-boards, advocates, and surrogate family by providing fee-free, personalized, comprehensive care to address the urgent, emerging, and future needs of vulnerable older New Yorkers. They also assist with enrollment in SNAP, Medicaid, Meals on Wheels, and other benefits.

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Medical escorts

MEDICAL ESCORTS

Escorts accompany clients to appointments, stay for the duration, and assist them back home. Since many clients are frail, suffer from vision problems, and/or are fearful of going alone, this service helps to ensure in-person health appointments are kept.

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Grocery & nutrition

GROCERY & NUTRITION

A Community Nutritionist helps design personalized meal plans, provides individual and/or group nutritional counseling, and offers access to an Emergency Grocery Fund, ensuring clients are able to eat nutritious, culturally appropriate, and enjoyable meals to prevent food insecurity.

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financial management

FINANCIAL MANAGEMENT

Through the Money Matters program, bilingual financial social workers help clients feel more financially secure by assisting them with bill payment, budgeting, debt management, and helping them avoid exploitation.

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Pets & Elders

PETS AND ELDERS

This program supports the companion animals of older adults so that they age in place alongside their guardians. In certain instances, the cost of pet food, supplies, grooming, transportation and vet care are covered. This program utilizes PAWS NY (another Carte Blanche Organization) for volunteer walking and fostering.

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tech coaching

TECH COACHING

Offering one-on-one assistance and group workshops, the Silver Circles program teaches older adults how to use their devices; computers, tablets, smartphones for email and video-conferencing, to helping them become proficient with telehealth apps such as MyChart.

impact

In 52 years, Search and Care has provided free, in-home, comprehensive services to 20,000-plus older New Yorkers, largely homebound and with limited support systems, using community-based outreach to identify those in need.

Search and Care programs are grounded in a relationship-based approach to community social work, emphasizing social connectivity, healthcare access, financial security, technology training, the well-being of pets, and lifelong learning. 90% of participants feel more secure in their homes being connected to Search and Care.

Search and Care programs are grounded in a relationship-based approach to community social work, emphasizing social connectivity, healthcare access, financial security, technology training, the well-being of pets, and lifelong learning. 90% of participants feel more secure in their homes being connected to Search and Care.

Search and Care programs are grounded in a relationship-based approach to community social work, emphasizing social connectivity, healthcare access, financial security, technology training, the well-being of pets, and lifelong learning. 90% of participants feel more secure in their homes being connected to Search and Care.

1,312

Individuals who have received personalized, relationship-based care in 2024
Individuals who have received personalized, relationship-based care in 2024

1,832

Financial coaching sessions helping individuals become more financially secure
Financial coaching sessions helping individuals become more financially secure

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Pet owners who received over $40,000 in stipends to purchase food and veterinary services for their pets.
Pet owners who received over $40,000 in stipends to purchase food and veterinary services for their pets.

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Escorted medical appointments
Escorted medical appointments